Helios Energy · Solar energy
A support assistant that resolves two thirds of tickets alone
Web and WhatsApp assistant grounded in product manuals, warranty terms and the customer's own installation data.
- Client
- Helios Energy
- Industry
- Solar energy
- Service
- AI & Smart Assistants
- Year
- 2026
- Timeline
- 6 weeks
0%
resolved without a human
0m
median first response
0/5
satisfaction
The challenge
Twelve thousand households with solar installations sent the same questions: inverter errors, invoice explanations, monitoring app logins. Support waited days in peak season.
What we built
The assistant reads the customer's installation record and live monitoring data before answering, walks through error codes step by step and opens a technician visit when needed. Every conversation is logged and reviewed weekly.
The outcome
Most tickets never reach a human, and the ones that do arrive with full context.
