Maintenance, Support & Training
We provide maintenance, monitoring and development support for the websites, assistants and automations we build. We prepare training and documentation so your team can use the systems in their daily work.
Who is this service for?
For businesses that already use a website, AI assistant or automations and want these systems kept up to date, issues followed up and their team using the tools effectively.
Sub-services
Start with the service you need, and we will develop the system together as your business grows.
Website and application maintenance
We carry out software updates, basic function checks and technical adjustments on a planned basis. The maintenance scope is set according to the infrastructure used and your business needs.
Automation monitoring and error handling
We follow the run status of automations and connection errors. Issues found are prioritised and handled according to the support scope.
AI assistant quality review
We evaluate assistant answers using sample conversations and feedback. We make the necessary improvements to knowledge sources, routing and task rules.
Keeping integrations up to date
We review how changes in connected systems affect existing connections. The necessary adjustments are planned within the maintenance and development scope.
Backup and restore checks
For the systems we manage, we set up a backup routine or check the existing one. Restore steps are planned in line with the infrastructure and the agreed responsibilities.
System usage training
We give your employees hands-on training in daily operations, record management and basic issue tracking. Training is arranged by user role and the tools in use.
AI and automation training
We prepare AI and automation scenarios that fit your team's work. Training is run through real tasks and practical examples.
Documentation and system handover
We document how the system is used, its main connections and its administration steps. Access and responsibilities your business needs are clarified during handover.
Monthly technology and development support
Within an agreed monthly scope we handle technical needs, small developments and system improvements. Priorities are planned using usage data and team feedback.
How could it work in your business?
The scenarios below are examples of how the service can be used; they do not describe completed client projects.
Monthly maintenance plan
A company with a corporate website has software updates, backup checks and small adjustments carried out within an agreed monthly plan.
Assistant quality review
An e-commerce business has its support assistant's sample conversations reviewed periodically; missing information and routing rules are updated.
Training new employees
A business with new team members receives role-based, hands-on training and short guides for its CRM and automation tools.
How do we work?
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01
Needs and current-state analysis
We review your goals, current tools and workflow together.
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02
Scope and implementation plan
We put the scope, responsibilities and implementation steps in writing, based on your priorities.
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03
Setup or development
We set up or build the planned solution and share the interim stages with you.
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04
Testing and approvals
We test the solution against real usage scenarios and obtain the necessary approvals before going live.
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05
Training and handover
We train your team and hand over access and documentation.
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06
Maintenance and improvement, by agreement
Where agreed, we monitor the system and plan improvements based on usage results.
What is delivered?
The delivery scope is agreed after the needs assessment. Depending on your project, it can include:
- Maintenance and support plan
- Monitoring and alert setup
- Training sessions and materials
- System documentation
- Periodic status report
Scope and usage costs
Support hours, communication channels, response targets and the monthly development scope are set out in the chosen service plan. New features and out-of-scope development are assessed separately.
Common questions
Let's define what you need together.
Tell us about your current setup and goals, and we will define the scope and implementation plan together.