Portline Freight · Logistics
A customer portal that answers "where is my container" before anyone asks
Live shipment tracking, documents and invoices in one portal, replacing hundreds of daily status emails.
- Client
- Portline Freight
- Industry
- Logistics
- Service
- Websites & Web Applications
- Year
- 2026
- Timeline
- 14 weeks
-0%
status emails
0
monthly active users
0h
saved per week per agent
The challenge
Portline's operations team answered the same question dozens of times a day from an inbox shared by six people. Customers had no visibility and the team had no time.
What we built
We built a portal on top of their freight software: every shipment shows its milestones, ETA, documents and invoices, with notifications on delays. Customers can request quotes and bookings inside the same screens.
The outcome
Status emails fell by three quarters and the portal became the main reason new customers chose Portline.
