Northgate Hotels · Hospitality
A guest journey redesigned across six hotels
Tool selection and a change plan that unified booking, messaging and upsells for a boutique hotel group.
- Client
- Northgate Hotels
- Industry
- Hospitality
- Year
- 2026
- Timeline
- 8 weeks
0
hotels on one stack
+0%
revenue per available room
0
bookings lost in migration
The challenge
Each hotel had chosen its own booking engine, channel manager and messaging tool. Guests received inconsistent experiences and the group could not report centrally.
What we built
We mapped the guest journey from search to review, ran a vendor selection with scored requirements and designed the migration plan hotel by hotel, including staff training and adoption metrics.
The outcome
The group migrated in two quarters with no lost bookings and now sells upgrades automatically before arrival.
