Website AI Chat Assistant

A website AI chat assistant answers the question on a visitor's mind without making them search through your pages. It answers from your site content, product and service information and FAQs, points visitors to the right page and collects the details of those who want to get in touch.

What does a website AI chat assistant give your visitors?

• A quick first answer: it replies outside office hours too; what it cannot resolve is logged and passed to your team.
• The right page: it shares the link to the relevant service, product or form page based on the visitor's need.
• Enquiry collection: it asks for a name, contact details and a short summary of the need, leaving a ready record for sales or support.
• The visitor's language: it can answer in Turkish, English and the other languages your site offers.

How it differs from live chat and classic chatbots

A live chat window needs someone at the screen at all times. A rule-based chatbot only follows pre-written menus and gets stuck when a question is phrased differently. An AI-supported assistant understands the same question asked in different ways and answers from your knowledge sources. The best results usually come from combining all three: the assistant gives the first answer and, when needed, hands the conversation to live chat with a summary.

What we decide together during setup

1. Which pages the assistant appears on, and its greeting
2. The content its answers rely on, and how that content is kept up to date
3. Which details are collected and where they go: email, your CRM or a support system
4. When a conversation is passed to an employee, and what happens outside office hours
5. Visitor information that fits your cookie and privacy notices

Keeping your site fast and on-brand

We style the chat window in your site's colours and fonts and load it in a way that does not slow the page down. On mobile we test the layout separately so it does not cover much of the screen or clash with forms. If you are planning a new website, we can plan the assistant together with the website project.

Tracking what the assistant does

We set it up so you can see which questions come up most, which go unanswered and how many conversations turn into enquiries. This shows where to improve both the assistant and your site content: a frequent question that your site does not answer is a good starting point for a new page or FAQ entry.

Which businesses is it for?

It suits businesses that receive regular enquiries through their website, whose visitors keep asking similar questions, or whose range of services is wide enough that visitors struggle to find the right page. If you also want to organise how enquiries turn into sales, we can set the assistant up as a sales and pre-qualification assistant.

What do visitors ask most?

It varies by sector, but most questions put to a website assistant fall under a few headings. During setup we prepare an approved source for each:

• Prices and packages: you decide what is shared
• Scope: what is included and what is not
• Process and timing: how the work runs and what the first step is
• Delivery, shipping or service areas
• Contact details, address and opening hours

We do not want the assistant to guess. So for each heading we also define what happens when the sources have no answer: asking for contact details, pointing to the relevant page or handing the conversation to an employee.

Accessibility and ease of use

We make sure the chat window works with a keyboard and screen readers and that text has readable contrast. Visitors should be able to close the window easily and leave the chat whenever they like; a window that pops open and covers the page usually annoys people, so we use greetings sparingly.